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Completely revised and updated, the third edition of the Posts' The Etiquette Advantage in Business is the ultimate guide professionals need to navigate everyday and unusual situations in the office—the key to professional and personal success.
Today, more than ever, good manners mean good business. The Etiquette Advantage in Business offers proven, essential advice, from resolving conflicts with ease and grace to building productive relationships with colleagues at all levels; from successfully networking to winning clients and closing deals. It also offers up-to-date guidance on pressing issues, including ethics, harassment in the workplace, privacy, e-mail and social media dos and don'ts, and knowing how and when to take responsibility for mistakes.
Written for professionals from diverse backgrounds and fields, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, appropriate attire for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, overseas travel, and more.
In today's hyper-competitive workplace, knowing how to behave can make the difference between getting ahead and getting left behind. The Etiquette Advantage in Business, Third Edition, provides critical tools for building solid, productive relationships and helps you meet the challenges of the work world with confidence and poise.
- Sales Rank: #365687 in Books
- Published on: 2014-05-13
- Released on: 2014-05-13
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 1.08" w x 8.00" l, 2.05 pounds
- Binding: Hardcover
- 352 pages
From the Back Cover
Your key to professional and personal success
Completely revised and updated, the third edition of the Posts' The Etiquette Advantage in Business is the ultimate guide professionals need to build successful business relationships with confidence
Today, more than ever, good manners mean good business. The Etiquette Advantage in Business offers proven, essential advice, from resolving conflicts with ease and grace to building productive relationships with colleagues at all levels. It also offers up-to-date guidance on important professional skills, including ethics, harassment in the workplace, privacy, networking, email, social media dos and don'ts, and knowing how and when to take responsibility for mistakes.
For the first time in business history, four distinct generations inhabit the workplace at the same time, leading to generational differences that can cause significant tensions and relationship problems. The Etiquette Advantage in Business aims to help navigate conflict by applying consideration, respect, and honesty to guide you safely through even the most difficult situations.
Written for professionals from diverse backgrounds and fields, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining and dining etiquette, written communications, appropriate attire for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, overseas travel, and more.
In today's hyper-competitive workplace, knowing how to get along can make the difference between getting ahead and getting left behind. The Etiquette Advantage in Business provides critical tools for building solid, productive relationships and will help you meet the challenges of the work world with confidence and poise.
About the Author
Peter Post, great-grandson of Emily Post and a passionate golfer, is the author of the New York Times bestseller Essential Manners for Men, Essential Manners for Couples, The Etiquette Advantage in Business (with Anna Post, Lizzie Post, and Daniel Post Senning), and his weekly business etiquette column Etiquette at Work in the Boston Globe. The father of two grown daughters, he lives with his wife in Vermont.
Anna Post is the great-great-granddaughter of Emily Post, and a co-author of Emily Post's Etiquette, 18th Edition. She is also the co-author of Great Get-Togethers and Emily Post's Wedding Etiquette, 6th Edition, and the author of Do I Have to Wear White? Anna conducts business etiquette seminars across the country.
Lizzie Post is the great-great-granddaughter of Emily Post, and a co-author of Emily Post's Etiquette, 18th Edition. She is also the co-author of Great Get-Togethers and Emily Post's Wedding Etiquette, 6th Edition, and the author of How Do You Work This Life Thing? She has spoken across the country sharing etiquette advice about technology, finance, and lifestyle.
Daniel Post Senning is the great-great-grandson of Emily Post and a co-author of Emily Post's Etiquette, 18th Edition. He is also the author of Manners in a Digital World: Living Well Online. Dan conducts business etiquette seminars across the country and internationally.
Most helpful customer reviews
5 of 5 people found the following review helpful.
I should buy this book for my child...
By Gisela Hausmann
" The Etiquette Advantage in Business, Third Edition: Personal Skills for Professional Success " should be a must read book for every professional in the United States. It is an excellent book.
This "...third edition also brings added emphasis to the growth of digital communication and social networking. Texting, tweeting, blogging, LinkedIn, Facebook, and even Pinterest now can be used to build relationships or be abused and hurt relationships and even cost people their jobs..."
At the beginning of the book the authors, Anna Post, Lizzie Post, Peter Post, and Daniel Post Senning, go through great length to describe the positiva and advantages of following the advice this book conveys.
"... A survey in 2000 revealed how serious the issue had become: more than 50 percent of workers had been treated rudely. As a result, 22 percent of them were decreasing their work effort and 12 percent were leaving their jobs because of it..."
These are shocking numbers.
The book covers the effects of every tiny details from not holding a woman's coat, over not washing the dishes in the company kitchen, to falsifying financials and lying about one's contribution to a project.
Again, the numbers are shocking.
"... The Ethics Resource Center identified a number of different types of unethical behavior that were reported by employees as behaviors they had witnessed:
• Abusive or intimidating behavior toward other employees (18 percent)
• Lying to other employees (17 percent)
• Discriminating on the basis of race, color, gender, age, or similar categories (12 percent)
• Conflicts of interest (15 percent)
• Violating company policies related to Internet use (12 percent)
• Misreporting of hours worked (10 percent)
• Violations of health or safety regulations (10 percent)
• Stealing, theft, or related fraud (9 percent)
... (and more ...)"
The book is well written, and the "reality" of these issues are made clear through the inclusion of Q/A segments/questions the authors received from professionals of various backgrounds. Obviously, the parties did not know what the right course of action was, yet they saw the problems. This book offers answers and solutions.
The book also features actions steps to take for managers, which I think is important and helpful; over the decades I have seen too many cases where managers let an issue slide simply because they did not know what to do.
There is also a section for the "ethical job seeker" which these days may be more valuable than only ten years ago, dressing and grooming (which even elaborates on details such as tattoos and body piercings), resume writing, preparations for interviews, etc.
Since the book also addresses dozens of scenarios what to do when employees see anything from small violations to major improprieties, it also addresses the "whistle blower"-question. I was pleasantly surprised because never having been in that situation I learned something I had never even heard about,
"... The Sarbanes-Oxley Act of 2002 requires public companies to have anonymous “hotlines” or similar whistle-blower systems so that employees can report ethical violations without revealing their identities.."
I was also happy to find out that the authors suggest to always convert a resume into a .pdf file. This way the formatting will be maintained. I have been telling friends of mine the same thing for a long time and nobody seems to know. Equally, I was excited to see that the authors recommended to ask, "Could we take a few minutes to review my resume?" during a job interview. Indeed, I had learned what the authors describe, the hard way. At one employment one of my bosses said to me, "I did not know that you knew how to do this..." And, when I replied, "I listed it on my resume" she said, "well, I did not read the whole thing." Yep, it happens. If I would have asked the above question, maybe I could have negotiated a higher salary. And, the topic of salary negotiations gets discussed in the book, too.
The books also addresses questions/complaints which might become legal issues and recommends to "document the problem" before doing anything else. That's another one of these things so many people don't know.
This book packs 352 pages of useful information without any repetitions. It is an interesting to read, the content is presented in a lively manner, and I bet every reader thinks "I better keep this book for reference" on my kindle. Maybe many readers even think, "I should buy this book for my child," like I did.
Gisela Hausmann, author & blogger
1 of 1 people found the following review helpful.
If you buy the main Emily Post Etiquette book, ...
By Renaycoius
If you buy the main Emily Post Etiquette book, all that is in the business on is covered in it. I made the mistake of buying both and didn't really need to.
0 of 0 people found the following review helpful.
Good Advice
By Linux User
Overall good advice, showing and explaining the actions and reasons for etiquette in various settings and situations. Some may think it old fashioned...but I was raised this way, and see the overall lack of etiquette in younger generations. I am using this in a college freshman class, preparing them for the business world.
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